Available for Microsoft Dynamics users through Cellular Solutions, this application will take you beyond sales automation by helping your business to manage its opportunities with more efficiency and clearer insights – and further enhance its performance.Find out more
Support your business with meeting the challenges of an evolving customer service landscape via a faster, more personalised service delivered by built-in intelligence which adds value to every interaction.
Automatically create cases from Outlook emails, trigger notifications to alert of any unresolved issues, and maximise on how relationship information is used to boost service delivery.
Need to give your team more support – and build better customer relationships?
Microsoft Dynamics for Customer Service allows you to offer personalised service and resolve issues with complete relationship information available to access within a click in a single interface hub by desktop, mobile and tablet. You can provide employees with case management tools which increase first call resolution rates.
You can also launch web portals that enable your customers to make service requests, update their contact information or make service requests. In addition, you can support web portal users through integrated chat experiences. A survey functionality – Microsoft Forms Pro surveys – is also available to enable effective collection of customer data and feedback to further improve service.
Need a better way of keeping customers informed?
You can ensure customers are kept in the loop about the progress of their service issues, via automated e-mail notifications sent through Dynamics 365 for Customer Service.
Increase your business performance by gaining better insights
Microsoft Dynamics for Customer Service allows you to better measure the effectiveness of your service and track your key performance indicators such as service time, most common issues and most popular service. You can access this data through real-time interactive dashboards featuring advances visualisation for a better service metrics.
Want to strengthen your communications with customers and get the best out of your sales team?
Microsoft Dynamics for Customer Service is a cost effective, easy to use solution.