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How a hosted phone system can help home working

Posted on 03rd April 2020 at 17:05

If your staff are working from home, maintaining consistent communication between colleagues and teams, and with customers and suppliers can be a real challenge.

But it doesn’t have to be.

One solution that can support your business in enabling home working is a hosted phone system.

This is a Voice Over Internet Protocol (VoIP) service which enables a business’s phone service to be delivered via an internet connection as opposed to a service provided to them through a phone company. This means that the number can be operational, no matter where you are – even if you’re not physically in the office.

A hosted phone system can be suitable for a business of any size, whether you have just a few employees or a few hundred.

And to avoid any additional complications around providing phone handsets to staff working from home, any PC or laptop, as long as it has a microphone and speakers, can work with a hosted phone system.

Having a hosted phone system in place can help your team work efficiently, streamline communication and ensure your customers aren’t affected by your team needing to work from home or from different locations.

So what are the advantages of a hosted phone system?

Easy management and flexibility – save time and resources

With a hosted phone system, each user can simply tell the system, at the click of a mouse, where their calls should be sent: their home phone, their mobile (or both), or to their colleague. And if they miss a call they can pick up their voicemail, no matter where they are.

It will give your business greater control and enable you to make quick changes: if one of your staff members is unavailable for a day, their calls can easily be transferred to a colleague.

In addition, you have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!


Deal with emergencies

If you’re faced with an emergency situation, phone services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.

Again, this cuts down on admin time and helps to keep communication with customers flowing.

Cut costs

Overall call costs are lower, which will help to save your business money.

The service is provided centrally – so calls are free between your business locations and mobiles and everyone shares the same dial plans and directories.

There are no expensive maintenance or running costs and you only pay for what you use.

Give your IT team a break!

Administration through the web takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

Improve the customer experience

With a hosted phone system, you can put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your company.

Monitoring and training

Cellular Solutions can provide a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.

We also provide training to give users confidence in using the system and can respond quickly to any queries you may have around using the system. We can of course provide this all remotely to multiple users at the same time.

The Cellular Solutions team are vastly experienced in integrating hosted phone systems into businesses – and we can help your team work more effectively and efficiently from home. For information on how we can support you, call us on 08700 118 000 or contact us here.

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