Case study: Croxdale Motor Group
Introduction County Durham-based Croxdale Motor Group boasts three main car showrooms in Croxdale, all of which
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Hosted PBX is a Voice Over Internet Protocol (VoIP) service which enables a business’s phone service being delivered via an internet connection as opposed to a service provided to them through a local phone company.
The service allows administrators to easily manage their environments whilst enabling employees to maximise their productivity.
The service has many excellent features and an emphasis on control and administration through the web that makes it easy to use.
Administrators can quickly configure the system according to their organisation’s changing requirements, while employees can manage calls easily and effectively.
Plus, it offers and easy-to-use interface and call recording.
VoIP is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of its application:
Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.
The service is provided centrally so you don’t need an expensive system on each site. VoIP connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.
Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.
We provide a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.
“Cellular Solutions provide us with reviews to ensure we are getting the best value for money by regularly assessing our mobile usage.”
Naylors chartered Surveyors
“We have been a customer of Cellular Solutions for many years now and over this time they have supported our growth and development with the most up to date communication solutions. We receive regular bill analysis and pro-active management that means our account runs effectively for mobile telecoms, broadband and our company landlines. They provide us with one complete package, one account manager, one bill, and a service we know we can trust.”
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