Case Study: The Bridges Shopping Centre
Introduction The Bridges shopping centre, situated in the heart of Sunderland city centre, is the home
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VoIP/Hosted
Hosted PBX is a Voice Over Internet Protocol (VoIP) service which enables a business’s phone service being delivered via an internet connection as opposed to a service provided to them through a local phone company.
The service allows administrators to easily manage their environments whilst enabling employees to maximise their productivity.
The service has many excellent features and an emphasis on control and administration through the web that makes it easy to use.
Administrators can quickly configure the system according to their organisation’s changing requirements, while employees can manage calls easily and effectively.
Plus, it offers and easy-to-use interface and call recording.
Benefits of VoIP for your business…
- Features you can easily control
- Empower your staff with ‘one number anywhere’
- An on-demand service with no hidden costs
- Lower call costs
- Enables flexible working
- Number choice
- A business continuity solution
- Premium handsets plus desktop and mobile clients
- An easy-to-use web interface providing feature control and valuable user information
- The Gamma IP network, reliable and secure
- Broadsoft call controller platform
Who is it aimed at?
VoIP is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of its application:
Dynamic businesses that want flexibility
Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.
Organisations that need a business continuity solution
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.
Ideal for multi-sites
The service is provided centrally so you don’t need an expensive system on each site. VoIP connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.
Improving customer contact
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.
Organisations that prefer outsourcing and OPEX
Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.
Training and monitoring
We provide a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.
