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Case study: Hunters Estate Agents
Hunters Estate Agents is one of the largest independent networks of sales and lettings agents in the UK. It has grown rapidly since opening its first branch in 1992 and is now one of the UK’s largest independent estate agency chains, with more than 200 branches nationwide – 11 owned and 191 franchised.
Challenge
Hunters Estate Agents needed to implement effective mobile communications capabilities for its staff at its head office in York and its group offices in Bingley, Wetherby, Harrogate, Easingwold, Leeds and Manchester.
In the property sales and lettings sector, reliable, cost-effective mobile communications are absolutely essential and teams within Hunters’ different business divisions and branches have different needs and required packages suited to their roles and locations.
Hunters required a communications provider which could offer a wide variety of mobile packages and handsets to suit the needs of each branch, taking into account the team members’ regular interactions with customers and fellow staff and their job requirements, including the geographical area that they were serving.
Solution
Cellular Solutions provided effective mobile packages shaped around the needs of each branch and the property professionals within the different teams, enabling effective, reliable communication between staff and between staff and customers. Recommendations on the best handsets and network providers were made on a case by case basis and Cellular Solutions provided close customer support throughout.
Outcome
Cellular Solutions has now worked with Hunters for more than eight years across different branches. The relationship has developed to the point that in 2017, Cellular Solutions was named as Hunters mobile provider of choice and we now have preferred supplier status across the Hunters network.
Chris Kendra of Hunters said: “Cellular Solutions has provided an excellent service to Hunters over many years.
“The Cellular Solutions team have consistently gone the extra mile for us and their ability to tailor mobile communications services for the specific needs of our branches has made a real difference to our operations.
“Their expertise and reliability, plus their in-depth knowledge of network providers and technology, has proved to be an excellent combination.”
